Despatch and Delivery

All orders upto 2pm are despatched same day, Monday - Friday (excluding weekends and Bank Holidays)

All services used are fully insured and fully trackable

Once you have placed your order please check your email and ensure that the delivery address is correct. Incorrect delivery addresses could result in a further charge or items being returned

Please make sure you have added @JustPoshMasks.com to your safe senders list or check your Junk Mail. If there is a problem with your order we will email you

Mainland UK>

STANDARD:
FREE on orders over £35
£3.50 for orders under £35

If you have not left it to the last minute to order your mask then this is the service for you

Your masks will be delivered by DPD between 8am and 8pm

Delivery is 3-5 working days (Monday - Friday)


NEXT WORKING DAY (ORDER BY 2PM): £6
If your masked ball is fast approaching then this is the service for you

Your masks will be delivered by DPD between 8am and 8pm

We will email and text you (assuming mobile number left at checkout) with a one hour time slot so you know when the masks are going to arrive.

Delivery is Next Working Day Monday - Friday


NEXT WORKING DAY BY 12 (ORDER BY 2PM): £12
If you don't want to wait all day for your delivery then select pre 12 and we guarantee delivery by midday the next working day (assuming you placed your order by 2pm the day before)


SATURDAY GUARANTEED (ORDER BY 2PM ON FRIDAY): £11
This is for customers who want a delivery on Saturday. Delivery is via DPD. You will receive an email and text message (assuming mobile number left on checkout) on the Saturday morning giving you a one hour delivery slot. You can arrange for your items to be left in a safe place if you know you are not going to be in at the time given

USA>

STANDARD: £12

Delivery times vary between 6-12 Working Days


DHL EXPRESS: £19
Delivery times between 1-2 working days

THIS EXPRESS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES

 


 

UK Highlands & Islands>

STANDARD: 
FREE on orders over £35
£3.50 for orders under £35
This service is via Royal Mail 1st Class Recorded

Delivery is 5-7 days (Monday - Friday)
Please Note: This service is not guaranteed and can take up to 14 Working Days


NEXT DAY DELIVERY (ORDER BY 2PM): £6
If your masked ball is fast approaching then this is the service for you

This service is via DHL or Royal Mail for Remote areas

Delivery is Next Working Day Monday - Friday


SATURDAY GUARANTEED (ORDER BY 2PM ON FRIDAY): £11
This is for customers who want a delivery on Saturday. Delivery is via Royal Mail

Royal Mail will deliver between 7.30 - 2pm and will require a signature

Europe>

STANDARD: £12
Delivery times vary between 4-10 working days


EUROPE BY ROAD
This service is via DPD

Prices vary from £15 to £22 with delivery times between 2-5 working days

If you go to checkout and select your Country you will be able to see the exact cost and delivery times for your area

THIS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES


DHL EXPRESS
Prices vary from £17 to £24 with delivery times between 1-3 working days

If you go to checkout and select your Country you will be able to see the exact cost and delivery times for your area

THIS EXPRESS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES

 

Rest of World>

STANDARD: £12
Delivery times vary between 6-12 working days


 

DHL EXPRESS
Prices vary from £24 to £36 with delivery times between 2-7 working days

If you go to checkout and select your Country you will be able to see the exact cost and delivery times for your area

THIS EXPRESS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES

Other Useful Information>

DAMAGED OR DEFECTIVE MASKS
All items are checked before dispatch, however, if you product is damaged upon receipt please contact us immediately. If the packaging is damaged please mark the receipt “DAMAGED” when signing for your item, to enable us to make a claim

All items are sent fully tracked & insured. A signature will always be required upon delivery


NON-DELIVERABLE AND UNCLAIMED ORDERS
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will refund you the cost of your purchase, less a £10 return charge. Postage costs will not be refunded.


LATE DELIVERY OF MASKS
For items delivered late through no fault of ours a refund will be issued, upon return of the item, however, postage costs will not be refunded, unless "Next Day Delivery" is selected.

Any problems with your delivery please email orders@justposhmasks.com or call +44 (0) 118 9474114


RETURNS
If your order qualified for FREE postage and you subsequently return items, to bring the order below the qualifying spend, then the cost of standard postage (£3.50) will be deducted from your refund