Despatch and Delivery

CORONAVIRUS UPDATE

WE ARE STILL PROCESSING ORDERS. THERE MAY BE SLIGHT DELAYS DUE TO US OPERATING ON ONE PERSON ONLY IN THE WAREHOUSE

ALL ORDERS ARE DESPATCHED VIA PARCELFORCE WHO ARE CURRENTLY OPERATING NO CONTACT DELIVERIES

All orders upto 3pm are despatched same day, Monday - Friday (excluding weekends and Bank Holidays)

All services used are fully insured and fully trackable

Once you have placed your order you will receive a confirmation email with all your order details. Please check your order to ensure that all details are correct. Please make sure that the delivery address is complete. Incorrect or incomplete delivery addresses could result in a further charge or items being returned

Please make sure you have received this email. If not check your Junk Mail and make sure you have added @JustPoshMasks.com to your safe senders list.

If there is a problem with your order we will email you

FOR RETURNS INFORMATION CLICK HERE

Mainland UK>

STANDARD:
FREE ON ORDERS OVER £50
£4.65 for orders under £50

If you have not left it to the last minute to order your mask then this is the service for you

Your masks will be delivered by DPD or Parcelforce between 8am and 8pm. Unless you have selected Next Working Day as your delivery option, please do not assume, just because we have dispatched, that your parcel will be with you tomorrow. DPD will give you a one hour delivery window on the morning of delivery

Delivery is approx 3-5 working days (Monday - Friday)

NEXT WORKING DAY (ORDER BY 3PM): £6.99
If your masked ball is fast approaching then this is the service for you

Your masks will be delivered by DPD between 8am and 8pm

We will email and text you (assuming mobile number left at checkout) with a one hour time slot so you know when the masks are going to arrive.

Delivery is Next Working Day Monday - Friday

NEXT WORKING DAY BY 12 (ORDER BY 3PM): £13
If you don't want to wait all day for your delivery then select pre 12 and we guarantee delivery by midday the next working day (assuming you placed your order by 3pm the day before)

SATURDAY GUARANTEED (ORDER BY 3PM ON FRIDAY): £12
This is for customers who want a delivery on Saturday. Delivery is via DPD. You will receive an email and text message (assuming mobile number left on checkout) on the Saturday morning giving you a one hour delivery slot. You can arrange for your items to be left in a safe place if you know you are not going to be in at the time given

USA>

STANDARD: £12
FREE ON ORDERS OVER $75
Delivery times vary between 6-12 Working Days

DHL EXPRESS: £22 
FREE ON ORDERS OVER $125
Delivery times between 1-2 working days

THIS EXPRESS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES OR ARMY BASES WHERE THE LOCAL ADDRESS IS NOT GIVEN

UK Highlands & Islands>

STANDARD: 
FREE ON ORDERS OVER £50
£4.65 for orders under £50
This service is via Royal Mail 1st Class Recorded

Delivery is 5-7 days (Monday - Friday)
Please Note: This service is not guaranteed and can take up to 14 Working Days

NEXT DAY DELIVERY (ORDER BY 2PM): £6.99
If your masked ball is fast approaching then this is the service for you

This service is via DHL or Royal Mail for Remote areas

Delivery is Next Working Day Monday - Friday

SATURDAY GUARANTEED (ORDER BY 2PM ON FRIDAY): £12
This is for customers who want a delivery on Saturday. Delivery is via Royal Mail

Royal Mail will deliver between 7.30 - 2pm and will require a signature

Europe>

STANDARD: £12
Delivery times vary between 4-10 working days

EUROPE BY ROAD
This service is via DPD

Prices vary from £17 to £24 with delivery times between 2-5 working days

If you go to checkout and select your Country you will be able to see the exact cost and delivery times for your area

THIS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES

DHL EXPRESS
Prices vary from £20 to £27 with delivery times between 1-3 working days

If you go to checkout and select your Country you will be able to see the exact cost and delivery times for your area

THIS EXPRESS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES OR ARMY BASES WHERE THE LOCAL ADDRESS IS NOT GIVEN

 

Rest of World>

STANDARD: £12
Delivery times vary between 6-12 working days. Orders placed after 11th December, selecting Standard delivery, are not guaranteed to be delivered before Christmas

 DHL EXPRESS

Prices vary from £27 to £43 with delivery times between 2-7 working days

If you go to checkout and select your Country you will be able to see the exact cost and delivery times for your area

THIS EXPRESS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES OR ARMY BASES WHERE THE LOCAL ADDRESS IS NOT GIVEN

Other Useful Information>

DAMAGED OR DEFECTIVE MASKS
All items are checked before dispatch, however, if you product is damaged upon receipt please contact us immediately. If the packaging is damaged please mark the receipt “DAMAGED” when signing for your item, to enable us to make a claim

All items are sent fully tracked & insured. A signature will always be required upon delivery

NON-DELIVERABLE AND UNCLAIMED ORDERS
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will refund you the cost of your purchase, less a £10 return charge. Postage costs will not be refunded.

LATE DELIVERY OF MASKS
For items delivered late, through a fault on our part, a refund will be issued, upon return of the item, however, postage costs will not be refunded, unless "Next Day Delivery" is selected.

Adverse weather conditions stopping couriers from delivering in your area is not considered our fault. It is your responsibility to contact us if you suspect couriers will be unable to deliver in your area

Any problems with your delivery please email orders@justposhmasks.com or call +44 (0) 115 8559000

RETURNS
If your order qualified for FREE postage and you subsequently return items, to bring the order below the qualifying spend, then the cost of standard postage (£4.65 UK or £12 ROW) will be deducted from your refund