DESPATCH AND DELIVERY
Service Update – we now operate a 3 days per week collection… so, our couriers collect from us on a Monday, Wednesday, and Friday – we have made this alteration from a 5 day to a 3-day, collection, so that we can keep our prices competitive.
In addition, please note that during September, October, and December we have our extremely busy ‘Bonfire & Halloween’ seasons with our firework retail business. As a small family business this can affect our ability to cope with larger order volumes which can occur, usually on a Monday due to the volume of orders over the weekend. Our shipping times may be slightly affected during this period when we have a large influx of firework orders to attend to. Our business becomes exceptionally busy between October 15th to November 10th, during these dates we anticipate it may take an extra few days to despatch orders due to an significant increase in demand, so please bear this in mind when ordering. In addition, please allow extra time in the build up to Christmas and New Year, due to increased demand, and also how the weekends affect the fall of these keys dates. We always suggest ordering a few days earlier than normal.
All orders up to 1 pm are despatched the same day, Monday – Friday (excluding weekends and Bank Holidays).
All services used are fully insured and fully trackable.
Once you have placed your order you will receive a confirmation email with all your order details. Please check your order to ensure that all details are correct. Please make sure that the delivery address is complete. Incorrect or incomplete delivery addresses could result in a further charge or items being returned.
Please make sure you have received this email. If not check your Junk Mail and make sure you have added @JustPoshMasks.com to your safe sender’s list.
If there is a problem with your order we will email you.
FOR RETURNS INFORMATION CLICK HERE.
Mainland UK
If you have not left it to the last minute to order your mask then this is the service for you.
Your masks will be delivered by RoyalMail, Despatch Bay or Parcelforce between 8am and 8pm. Unless you have selected Next Working Day as your delivery option, please do not assume, just because we have dispatched, that your parcel will be with you tomorrow.
Delivery is approx 3-5 working days (Monday – Friday)
EXPRESS DELIVERY: £7.95
If your masked ball is fast approaching then this is the service for you.
Your masks will be delivered by Royal Mail (signed and tracked by 1pm) between 8am and 1pm.
Delivery is Next Working Day Monday – Friday.
NEXT WORKING DAY BY 12 (ORDER BY 1PM): £9.95
If you don’t want to wait all day for your delivery then select pre 12 and we guarantee delivery by 1pm the next working day (assuming you placed your order by 1pm the day before)
SATURDAY GUARANTEED (ORDER BY 1PM ON FRIDAY): £13.95
This is for customers who want a delivery on Saturday. Delivery is via Royal Mail or DX Freight. You will receive an email and text message (assuming mobile number left on checkout) on the Saturday morning giving you a one hour delivery slot. You can arrange for your items to be left in a safe place if you know you are not going to be in at the time given
USA
Delivery times vary between 6-12 Working Days
ROYAL MAIL EXPRESS: £42
Delivery times between 1-2 working days
THIS EXPRESS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES OR ARMY BASES WHERE THE LOCAL ADDRESS IS NOT GIVEN
UK Highlands & Islands
This service is via Royal Mail 1st Class Recorded
Delivery is 5-7 days (Monday – Friday)
Please Note: This service is not guaranteed and can take up to 14 Working Days
NEXT DAY DELIVERY (ORDER BY 2PM): £9.95
If your masked ball is fast approaching then this is the service for you
This service is via Royal Mail for Remote areas
Delivery is Next Working Day Monday – Friday
SATURDAY GUARANTEED (ORDER BY 1PM ON FRIDAY): £13.95
This is for customers who want a delivery on Saturday. Delivery is via Royal Mail
Royal Mail will deliver between 7.30 – 1pm and will require a signature
Europe
Delivery times vary between 4-10 working days
EUROPE BY ROAD
This service is via Royal Mail
Prices vary from £33 to £42 with delivery times between 3-7 working days
If you go to checkout and select your Country you will be able to see the exact cost and delivery times for your area
THIS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES
ROYAL MAIL EXPRESS
Prices vary from £33 to £42 with delivery times between 1-3 working days
If you go to checkout and select your Country you will be able to see the exact cost and delivery times for your area
THIS EXPRESS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES OR ARMY BASES WHERE THE LOCAL ADDRESS IS NOT GIVEN
Rest of World
Delivery times vary between 6-12 working days. Orders placed after 11th December, selecting Standard delivery, are not guaranteed to be delivered before Christmas
ROYAL MAIL EXPRESS
Prices vary from £33 to £42 with delivery times between 2-7 working days
If you go to checkout and select your Country you will be able to see the exact cost and delivery times for your area
THIS EXPRESS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES OR ARMY BASES WHERE THE LOCAL ADDRESS IS NOT GIVEN
Other Useful Information
All items are checked before dispatch, however, if you product is damaged upon receipt please contact us immediately. If the packaging is damaged please mark the receipt “DAMAGED” when signing for your item, to enable us to make a claim
All items are sent fully tracked & insured. A signature will always be required upon delivery
NON-DELIVERABLE AND UNCLAIMED ORDERS
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will refund you the cost of your purchase, less a £10 return charge. Postage costs will not be refunded.
LATE DELIVERY OF MASKS
For items delivered late, through a fault on our part, a refund will be issued, upon return of the item, however, postage costs will not be refunded, unless “Next Day Delivery” is selected.
Adverse weather conditions stopping couriers from delivering in your area is not considered our fault. It is your responsibility to contact us if you suspect couriers will be unable to deliver in your area
Any problems with your delivery please contact us or call +44 (0) 115 8559000
RETURNS
Should you return items to us then the cost of the chosen delivery service will be deducted from your refund.
