Buying Guide FAQ

Frequently Asked Questions when Shopping at Just Posh Masks

How do I know if my mask will fit?

All mask sizes are shown on the description page. There is some flexibility in the mask.

The first size is the width and this measurement would fit a face size up to 2cm smaller or larger for the resin masks and 3cm for the paper mache masks. For the metal masks the size is a guide because the laser cut metal masks are very pliable and can be bent and moulded to fit most size faces.

All our masks carry a "14 Day Home Approval" so you can try it on at home. Should you receive your mask and it does not fit then return it. Our Returns Policy can be found here.

How do I measure my face for a mask?

You measure from temple to temple, in a straight line, for the width of the mask. The easiest way to do this is put two pencils over your ears, horizontal with your face, then measure between the two pencils. This is the width of your face.

How do i know which mask to buy for my masked ball?

Most masked balls have a dress code but unless a specific design is specified, eg... Halloween or Black and White, then the choice is yours. Go with whatever you like. Check our Masquerade Blog where we have various articles about choosing masks, dress code, masquerade hairstyles and what happens at one of these events.

If you are still unsure then buy a selection and take advantage of our 14 Day Home Approval Policy where you can try the masks on at home, colour match to your outfit and select the one you want, returning all the others for a refund.

Can you help me to choose my mask?

Yes, of course, you can call us or email us and we will do our best to help. We also have an inspirational Lookbook where you can see photos of customers photos, and professional photos, of the masks being worn.

I wear glasses, what are my options?

You can either have your mask on a stick or you can select from our range of masks specifically designed to be attached to the frames of your glasses.

If you don't want to hold your mask on a stick at the Ball then view our “masks for glasses” in the dedicated category under "By Type" or click here.

Can i have a stick attached to any mask I choose?

Most of our masks have the option of us attaching a stick. Simply select Yes from the drop down menu on the product page titled “Do you want a stick attached”. If there is no drop down menu then we have assessed that these masks are either not suitable for a stick or simply do not look good on sticks.

If we don't offer the option of attaching a stick on your chosen product then you can buy the stick loose and attach it yourself

I have purchased a stick to attach to a mask and am unsure how to go about this?

The process is fairly easy and only requires a pen for marking the position of the stick and some strong glue to attach it. We use a hot glue gun but any strong glue will work.

You can find our YouTube video on how to do this on the product page where you purchased the stick.

Or click here to view the step by step guide with a video on attaching a stick to your mask.  

Is there a minimum order?

No.

However, please remember we only charge one postage regardless of the number of masks you purchase, therefore, if you can get together with a friend and place one order you will be saving on the postage.

Do you supply masks wholesale?

Yes.

If you are an event company, cruise ship, hotel, charity organiser or retail shop looking to stock Venetian masks, or are a group of friends that want more than 20 masks then click here or visit the Wholesale link at the bottom of our webpage.

How much is my mask in USD or EURO's?

By default our prices are in GBP. If you want to purchase in another currency then please click the flag at the top of the page and select your chosen currency

What is the cost of postage?

£4.65 for UK and £12 for rest of world

Postage is FREE on all orders over £50 for deliveries in the UK.

For USA only - If you order is over USD $50 we offer free standard postage and for orders over USD $100 we offer free 2 days delivery via DHL. All items are sent using a traceable service and are sent fully insured.

Do you offer Next Day Guaranteed?

Yes.

For UK the cost is £6.99. If this is required please select this option on checkout. All orders placed before 1 pm (UK Time Monday - Friday) will be dispatched same day. All orders after this time will be dispatched next working day.

This service is next working day and does not include weekends or Bank Holidays. If you require your masks delivered on a Saturday please select "Saturday Guaranteed" postage option on checkout

I am outside the UK but need my mask urgently, can you help?

Yes.

The service we would use is DHL. Costs vary from £19 - £45. Go to checkout and change the country option to see your options and costs.

Can I get my mask delivered on Saturday?

Yes.

Simply select "Saturday Guaranteed" postage option on checkout. Please note this is a UK service only

How can I pay for my masks?

We use secure encrypted checkout supported by Sagepay. We accept payment by with all major Debit or Credit cards, including American Express.

We also accept PayPal.

What is your policy on returns?

Return within 30 days of delivery for a refund. For further information about our returns and refunds policy click the link at the top of the webpage or our Returns Policy can be found here.

What if my mask is lost or damaged during in the post?

All masks are sent fully insured and therefore if lost a full refund will be issued.

If your mask arrives damaged please contact us immediately.

If the packaging is damaged please state as such when signing for the item. This will enable us to make a claim quicker

The item / colour I want does not appear to be available?

Use the Contact Us inquiry form detailing which mask you are after and the colouring you would like and we will reply within 24 hours (excluding bank holidays and weekends) with an estimated lead time to get the mask you want.

Is the Masquerade Mask I see in the image the one I am going to get?

All our masks are genuine handmade Venetian masks and, as such, may differ very slightly from the image you see.

The colours will be the same, it is just the hand painted design that differs from mask to mask. However, the difference will not be significant and if you are not happy with your purchase we do offer a full money back guarantee. Please see our “Returns Policy for further details

How long will my mask take to arrive? 

Masks are dispatched within 24 hours of payment being received, excluding weekends and bank holidays.

For UK orders delivery should be within 5 working days, unless Next Day Guarantee has been selected.

For International orders delivery should be within 5-12 working days depending on where in the world you are.

We also offer fast shipping via DHL. If you go to checkout and change the Country to where you want shipping to, your options will show, along with prices

Can I order my masks over the phone?

Yes.

Orders can be taken over the phone. You can also pay using your card over the phone if you prefer not to enter your card details online.

Our office hours are Monday to Friday 9.00am to 17.00pm (GMT)

Our telephone number is 01189474114


Frequently asked questions about going to a masked ball

We have produced a full blog article titled "The Ultimate Guide to the Venetian masked Ball" for quick reference here is a summary below:

What happens at a masked ball?

You enter the venue wearing your mask where you gather for canapes and drinks in the reception area. You then move to the dining area, where you remove your mask, and sit down to a meal. After you are fully fed, and sufficiently lubricated, you don your mask and join the crowds on the dance floor.

How should you dress at a masquerade event?

Generally, there are no rules, unless these are stated on your invitation.

The usually attire is black tie for the men and best party dress for the women, or smart casual, which covers everything except shorts, T-shirt and trainers.

Which type of Mask should you choose for your masquerade ball?

An apparent minefield, but when you delve deeper, it’s as simple as choosing whichever mask you like.

General rules:

Any half face mask, if the ball states black tie.

Any mask, full face, half face, Venetian character, elaborate or simple, if the ball is a masquerade themed party such as a special birthday or a Charity ball held with the primary aim of raising funds.

How do you style your hair when wearing a mask?

All masks come with ribbon ties. If you want to hide the ties then start by tying your hair up. Place the mask on your face, put the ribbons over your ears and under your hairline. Tie in a bow and then drop your hair down over the bow. Men with a lot of hair can follow these same rules.

If you are going with a more elaborate style then use the bow to incorporate it in your hair do along the lines of a fascinator.

Men with little, or no hair, cannot hide the ties unless you wear a hat. If this is an option then, sticking with the Venetian theme, go with a three cornered hat, known as a Tricorn hat.

How do you wear makeup when wearing a mask?

It seems alien to prepare your makeup to perfection only to then cover half your face with a mask.

If you are a heavy foundation wearer then go for a filigree metal mask as these are lacy and allow the face to breath.

If you only makeup your eyes, then pick a mask that doesn’t have feathers which can detract from those beauties.

Wearing a mask is all about the lips. Take the time to add the WOW factor and go bold, but make sure the colour matches your mask. Your usual colour lipstick may not be the best colour for you once you have donned your mask.

How do i wear my mask?

Traditionally Venetian masks were worn to conceal your identity but today a masquerade party is more about adding a fun theme to an event.

Be traditional and wear your mask with pride or be inventive and wear your mask differently. Wear it on top of your head, like a hat. Wear it on the back of your head or wear it in your hair by putting your hair in a bun and wrapping the mask around the bun.

There are no rules on how you wear your mask, the only rule is you wear a mask.

We hope this FAQ and buyers guide has helped, however, if the answer to your question is not here please use the "Contact Us" form at the top of the page or email masks@justposhmasks.com and we will get back to you within 24 hours.

If you want an answer fast then please call us, behind that mask we are a friendly bunch really !