Frequently Asked Questions
Q. How can I view a close-up image of the masks?
A. For a close up enlarged look of any mask(s) simply click on the image for a detailed view
Q. I can not find the mask I am looking for, can you help?
A. You can search Just Posh Masks store using the “Search and Shop” facility at the top of the page.
Sort “By Category” to find the style of Masquerade Masks you are after, eg.. Feathered, Traditional, Wedding etc
Sort “By Colour” to view all masks in your chosen colour
Sort “By Type” to find Masquerade Masks for Ladies, Gentlemen, Children or Unisex Masks
Q. What are the masks made of?
A. All our masks are imported from Venice. They are made using the traditional paper mach technique from moulds that are modelled on real faces. They are then coated in a fine white tempra to cover any imperfections. We also have some new masks which are made using the new paper press technique. As this gives finer results there is not need for the white tempra coating on these masks
Q. How do I know if my mask will fit?
A. All mask sizes are shown on the description page. There is some flexibility in the mask, however, should you receive your mask and it does not fit then returns are accepted providing the seals have not been broken. Please see our Returns Policy
Q. Is there a minimum order?
A. No. However, please remember we only charge one postage regardless of the number of masks you purchase, therefore, if you can get together with a friend and place one order you will be saving on the postage
Q. Do you supply masks wholesale
A. Yes, discounts of 10% upto 50% are offered depending on the size of the order. Please use the "Contact Us" form and let us know the numbers and styles you are looking at
Q. Do you deliver outside the UK?
A. Yes, we ship worldwide
Q. How much is my mask in USD or EURO's?
A. All mask prices are shown in GBP. To convert this into your currency please use our "Currency Converter"
Q. What is the cost of postage?
A. Postage is FREE on all orders over £50. For orders under £50 we charge a flat rate of £3.95 per order for all items dispatched to a UK address and £8.95 per order for all items dispatched in Europe and Internationally, unless order is over £50, then the charge is £5.00 per order. All items are sent using a traceable service and are sent fully insured. A signature will always be required on delivery
Q. Do you offer Next Day Guaranteed?
A. Yes. For UK the cost is £7.20. If this is required please select this option on checkout. All orders placed before 1pm (UK Time Monday - Friday) will be dispatched same day. All orders after this time will be dispatched next working day.
PLEASE NOTE: This service is next working day and does not include weekends or Bank Holidays. If you require your masks delivered on a Saturday please select "Saturday Guaranteed" postage option on checkout
Q. I am outside the UK but need my mask urgently?
A. We can do this. The service we would use is Fedex. Fedex Economy, costing GBP £35, takes 3-5 working days and Fedex Express, costing GBP £55, takes 2-3 working days. Both these options can be selected on checkout
Q. I need my mask delivered on Saturday?
A. We can do this. Simply select "Saturday Guaranteed" postage option on checkout. Please note this is a UK service only
Q. How can I pay for my masks?
A. We accept payment by with all major Debit or Credit cards. We also accept PayPal or payment by Cheque drawn on a UK bank in GBP sterling. Cheques should be made payable to JUST POSH ART LTD
Q. Can I pay for my masks with my credit or debit card?
A. Yes. We accept all major debit or credit card through the secure payment service Sagepay
Q. What is your policy on returns?
A. We offer a money back guarantee if not entirely satisfied with your masks for any reason. A full refund will only be given if the seals have not been broken. Please see Returns Policy for instructions
Q. What if my mask is lost or damaged during in the post?
A. All masks are sent fully insured and therefore if lost a full refund will be issued. If your mask arrives damaged please contact us immediately. If the packaging is damaged please state as such when signing for the item. This will enable us to make a claim quicker
Q. The item / colour I want is “Out of Stock?
A. We are constantly updating our mask stock. Please complete the online enquiry form detailing which mask you are after and I will let you know when your item / colour will be re-stocked.
Q. Is the Masquerade Mask I see in the image the one I am going to get?
A. All our masks are genuine handmade Venetian masks and as such may differ very slightly from the image you see. However, the difference will not be significant and if you are not happy with your purchase we do offer a full money back guarantee. Please see our “Returns Policy” for further details
Q. How long will my mask take to arrive?
A. Masks are dispatched within 24 hours of payment being received (excluding weekends and bank holidays)
For UK orders delivery should be within 2-7 days (unless Next Day Guarantee has been selected)
For International orders delivery should be within 5-10 days depending on where in the world you are
Q. Can I order my masks over the phone?
A. Yes, orders can be taken over the phone. You can also pay using your card over the phone if you prefer not to enter your card details online. Our office hours are Monday to Friday 9.00am to 17.00pm (GMT) Our telephone number is 01189474114
Q. All your prices are in GBP sterling. Can I pay using USD or Euros?
A. Yes you can. When you pay, your bank or credit card company will convert the amount from GBP sterling into your currency. To find out the currently rate of exchange click on our “currency converter” at the top of the home page
If the answer to your question is not here please use the "Contact Us" form at the top of the page and we will get back to you within 24 hours
